AI-Powered by Design
Up to 30% cost savings vs traditional PBX
Virtual Switchboard with built-in Bizfly CRM (custom CRM integrations available)
What is a Call Center?
Call Center is a centralized operation where agents handle large volumes of customer service requests via telephone.
Bizfly Cloud Call Center - Comprehensive customer service call center solution for businesses
Bizfly Cloud Call Center is a call center service for businesses that utilizes VoIP technology platform, deployed on cloud computing infrastructure researched, built, and developed by Bizfly Cloud.
Bizfly Cloud Call Center helps businesses set up and use call centers easily, flexibly, and cost-effectively with diverse communication business needs.
Industry-Tailored Solutions
Office Environments
Unified internal and customer communication channels
Role-based extensions (internal, local, mobile, international)
Call-quota controls per extension or across the entire switchboard
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Real Estate
Dedicated lines for sales, support, and marketing teams
Auto-Dial to boost outbound call efficiency
Performance dashboards to track outreach success
E-Commerce
Sales, product consultancy, and customer support lines
Interactive call-routing menus for instant service
Automated customer follow-up and reminders
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Booking & Reservations
24/7 customer service and booking confirmations
Auto-call notifications for ride schedules, flight codes, booking verifications
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Retail
High-volume outbound sales calls
Automated order confirmations, payment reminders, and quotes
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Online Gaming
Round-the-clock player support
VIP-level call routing and priority handling
Call Center Service Plans
Prices exclude VAT
Can’t find the right configuration?
Based on the customer phone number list that has been set up on the system, the Call Center will perform automatic dialing according to that list. When the customer answers the phone, the call will be transferred to an available agent ready to receive the call for communication, helping to minimize manual operations.
Note: Customers should select a Standard package that matches their usage needs before signing up for the Auto Dial package.
Call recording storage
150.000 VND/month for extra 10GB block
Custom greeting recording
150.000 VND per greeting
Script change
500.000 VND per script
Additional DID line
500.000 VND per extra connected number
CRM integration
Free for Bizfly CRM
Extra extensions
220,000 VND per 10 extensions when ordering over 100 extensions
DID number change
200,000 VND per phone number to replace existing phone number
Comparison between Bizfly Cloud Call Center and traditional PBX
Traditional PBX
| Bizfly Cloud Call Center
| |
|---|---|---|
Features
| Limited by physical trunk lines. | Scales to thousands of extensions instantly. |
Technology
| Requires dedicated phone wiring. | Uses IP phones over existing network. |
Maintenance
| On-site technical expertise needed for configuration. | Web-based admin console for instant updates. |
Reliability
| Time-consuming office moves and rewiring. | Quick reconfiguration; add extensions via portal. |
Integration
| Additional hardware for external app integration. | Native CRM integrations (free for Bizfly CRM). |
Cost | High CAPEX for hardware, installation, and upkeep. | OPEX only; subscription-based with built-in automation. |
Why Bizfly Cloud Call Center is Superior
AI & CRM Integration for 30% lower operating costs
AI-Driven Automation
Voice recognition, auto-response, data capture.
CRM Built-In
Free Bizfly CRM access and customer history tracking.
Enhanced Management
Call recordings, live monitoring, role-based access.
Productivity Boost
Auto-Dial, Auto-Call, Click-2-Call features.
Advanced Capabilities
Custom scripts, AI-driven customer insights.
Anywhere Access
Web, mobile app, or phone — support anywhere, anytime
Intuitive Dashboard
Visual KPIs to optimize call strategies.
Lower TCO
No physical hardware.
Includes 25 GB of call-recording storage.
Features of Bizfly Cloud Call Center
Scripted call routing & Distribution
Route incoming calls to extension groups based on predefined scripts, automatically play greetings, and guide customers to the appropriate department or menu option.
Call history & Analytics
Display detailed call logs, enable playback of recordings, and provide performance metrics for each extension to help optimize operations.
Real-time extension monitoring
Monitor connection status and live call states of all extensions in real time for proactive management and swift issue resolution.
Carrier-based outbound call routing
Route outbound calls via the optimal carrier. Automatically select the same network as the destination number when possible to minimize call costs.
Free internal calls
Allow free calls between extensions within a single office or across multiple offices of the organization, enhancing collaboration without extra charges.
Unlimited extensions
Scale the number of extensions freely to accommodate any level of workforce growth, ensuring your call center can expand seamlessly.
Call blocking
Enable blocking of unwanted or spam calls by maintaining a blacklist of phone numbers.
Outbound call budget management
Allow administrators to manage and set spending limits on outgoing calls per extension or across the entire call center.
Multi-number integration
Support connections to various number types, including fixed-line numbers, toll-free (1900/1800) numbers, and mobile numbers.
CRM/ERP Integration
Provide APIs and Webhooks for seamless integration with enterprise management platforms such as CRM or ERP systems.
Click-to-Call
Let customers initiate calls directly from your website, reducing call costs to your call center.
Call recording
Automatically record inbound and outbound calls to support quality management and improve agent performance.
Automated IVR Call Bot
Create custom call-flow scripts to route callers through predefined branches and play pre-recorded prompts or menus.
Context-Aware AI Call Bot
Deploy an AI-driven bot that captures caller audio, analyzes intent, and responds in real time—saving agent resources and elevating the user experience.
Auto Call
Automate simultaneous outbound calls to customers, leveraging AI-generated audio for notifications and announcements.
Inbound call flow configuration
Manage, create, and edit inbound call scripts to proactively direct calls to different agent groups according to business workflows—e.g., configuring call branches and scheduling operating hours.
Outbound number group management
Assign and manage hotline numbers for outbound calls to each extension, enabling the company to control telecom costs by staff group, and switch or replace outbound numbers for individual agents as needed.
Speech to text
Automatically transcribe call audio into text, detect sentiment signals (positive, negative, neutral), and generate concise summaries of the key points from each conversation.
Live call monitoring
Monitor and supervise agent performance in real time during calls, with support for whisper, listen-in, and barge-in capabilities to address customer issues promptly.
Automated Dial Campaigns (Auto Dial)
Create automated dialing campaigns that sequentially call a list of customer numbers and connect successful calls to agents, reducing manual dialing efforts and boosting agent productivity.
Voice OTP
Automated calling solution for OTP delivery: dial the user’s phone number, read the OTP aloud for authentication, and ensure secure, reliable verification between your business and customers.
Featured customers
Bao Tin Manh Hai
A renowned Vietnamese gold brand.
Bizfly Cloud Call Center Use Cases:
Scripted Automated Responses: Automatically follow predefined call scripts to reduce workload for call agents.
AI-Driven Contextual Replies: Use AI to detect intent and respond in real time, e.g., providing live gold price information directly to callers.
Cost Savings & Enhanced Experience: Lower staffing costs for the call center while improving customer satisfaction.
Full Technical Support: Bizfly Cloud provides end-to-end consulting and technical assistance during call center deployment.
Nevada
An international beauty clinic chain with 17 branches across Vietnam.
Bizfly Cloud Call Center Use Cases:
Integrated Webphone & Softphone: Deploy Bizfly Cloud Call Center integrated with webphone within the CRM and softphone on desktops.
Carrier Hotline Connectivity: Seamlessly connect to all existing hotline numbers (Vina, Mobi, Viettel) used by the business.
CRM-Based Outbound Number Selection: Enable outbound calls directly from CRM with flexible number assignment.
Call Data Migration & Synchronization: Migrate and sync call records from legacy providers into Bizfly Cloud Call Center, ensuring uninterrupted operations throughout the transition.
One Mount Group
A leading technology ecosystem in Vietnam.
Bizfly Cloud Call Center Use Cases:
VoIP & Zalo Call Integration: Combine VoIP calling with Zalo Call for streamlined management when working with retail partners via Zalo.
Agent Mobile App: Provide the Bizfly Cloud Call Center app for agents to manage communications with retail partners conveniently and efficiently.
Hanoi Medical University Hospital
A leading general hospital in Northern Vietnam, widely trusted by the community.
Bizfly Cloud Call Center Use Cases:
Admissions Inquiry Hotline: Deploy a dedicated call center to handle prospective student questions about admissions for Hanoi Medical University Hospital.
IVR Scripted Responses: Implement call scripts using pre-recorded audio files to answer callers directly and guide them through menu options via IVR.
Nguyen Tat Thanh University
A university with over 30,000 students and more than 25 years of establishment and growth.
Bizfly Cloud Call Center Use Cases:
Admissions Support Center: Launch a call center specifically to support the university’s enrollment activities.
High-Volume Outbound Campaigns: Execute large-scale outbound calling campaigns to meet surges in inquiries during peak admission periods.
Multi-Channel Integration: Integrate mobile app and webphone features into the university’s admissions website, enabling seamless, cross-platform communication for prospective students.
Bao Tin Manh Hai
A renowned Vietnamese gold brand.
Bizfly Cloud Call Center Use Cases:
Scripted Automated Responses: Automatically follow predefined call scripts to reduce workload for call agents.
AI-Driven Contextual Replies: Use AI to detect intent and respond in real time, e.g., providing live gold price information directly to callers.
Cost Savings & Enhanced Experience: Lower staffing costs for the call center while improving customer satisfaction.
Full Technical Support: Bizfly Cloud provides end-to-end consulting and technical assistance during call center deployment.
Nevada
An international beauty clinic chain with 17 branches across Vietnam.
Bizfly Cloud Call Center Use Cases:
Integrated Webphone & Softphone: Deploy Bizfly Cloud Call Center integrated with webphone within the CRM and softphone on desktops.
Carrier Hotline Connectivity: Seamlessly connect to all existing hotline numbers (Vina, Mobi, Viettel) used by the business.
CRM-Based Outbound Number Selection: Enable outbound calls directly from CRM with flexible number assignment.
Call Data Migration & Synchronization: Migrate and sync call records from legacy providers into Bizfly Cloud Call Center, ensuring uninterrupted operations throughout the transition.
One Mount Group
A leading technology ecosystem in Vietnam.
Bizfly Cloud Call Center Use Cases:
VoIP & Zalo Call Integration: Combine VoIP calling with Zalo Call for streamlined management when working with retail partners via Zalo.
Agent Mobile App: Provide the Bizfly Cloud Call Center app for agents to manage communications with retail partners conveniently and efficiently.
Hanoi Medical University Hospital
A leading general hospital in Northern Vietnam, widely trusted by the community.
Bizfly Cloud Call Center Use Cases:
Admissions Inquiry Hotline: Deploy a dedicated call center to handle prospective student questions about admissions for Hanoi Medical University Hospital.
IVR Scripted Responses: Implement call scripts using pre-recorded audio files to answer callers directly and guide them through menu options via IVR.
Nguyen Tat Thanh University
A university with over 30,000 students and more than 25 years of establishment and growth.
Bizfly Cloud Call Center Use Cases:
Admissions Support Center: Launch a call center specifically to support the university’s enrollment activities.
High-Volume Outbound Campaigns: Execute large-scale outbound calling campaigns to meet surges in inquiries during peak admission periods.
Multi-Channel Integration: Integrate mobile app and webphone features into the university’s admissions website, enabling seamless, cross-platform communication for prospective students.
Frequently Asked Questions
Does your company have specialized needs?
If your business has specialized requirements that need consultation from Bizfly Cloud experts for storage solutions, don't hesitate to contact the Sales Department for free consultation.
