Bizfly Cloud Call Center

checkedAI-Powered by Design

checkedUp to 30% cost savings vs traditional PBX

checkedVirtual Switchboard with built-in Bizfly CRM (custom CRM integrations available)

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What is a Call Center?

Call Center is a centralized operation where agents handle large volumes of customer service requests via telephone.

Bizfly Cloud Call Center - Comprehensive customer service call center solution for businesses

Bizfly Cloud Call Center is a call center service for businesses that utilizes VoIP technology platform, deployed on cloud computing infrastructure researched, built, and developed by Bizfly Cloud.

Bizfly Cloud Call Center helps businesses set up and use call centers easily, flexibly, and cost-effectively with diverse communication business needs.

Industry-Tailored Solutions

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Lưu trữ và phân phối nội dung Multimedia

Office Environments

Unified internal and customer communication channels
Role-based extensions (internal, local, mobile, international)
Call-quota controls per extension or across the entire switchboard

Lưu trữ và phân phối nội dung Multimedia

Real Estate

Dedicated lines for sales, support, and marketing teams
Auto-Dial to boost outbound call efficiency
Performance dashboards to track outreach success

Lưu trữ và phân phối nội dung Multimedia

E-Commerce

Sales, product consultancy, and customer support lines
Interactive call-routing menus for instant service
Automated customer follow-up and reminders

Lưu trữ và phân phối nội dung Multimedia

Booking & Reservations

24/7 customer service and booking confirmations
Auto-call notifications for ride schedules, flight codes, booking verifications

Lưu trữ và phân phối nội dung Multimedia

Retail

High-volume outbound sales calls
Automated order confirmations, payment reminders, and quotes

Lưu trữ và phân phối nội dung Multimedia

Online Gaming

Round-the-clock player support
VIP-level call routing and priority handling

Call Center Service Plans

Prices exclude 10% VAT

Optional Add-On Services
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Call recording storage

150.000 VND/month for extra 10GB block

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Custom greeting recording

150.000 VND per greeting

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Script change

500.000 VND per script

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Additional DID line

500.000 VND per extra connected number

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CRM integration

Free  for Bizfly CRM

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Extra extensions

220,000 VND per 10 extensions when ordering over 100 extensions

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DID number change

200,000 VND per phone number  to replace existing phone number

Comparison between Bizfly Cloud Call Center and traditional PBX

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Traditional PBX
Bizfly Cloud Call Center
Features
Limited by physical trunk lines.
Scales to thousands of extensions instantly.
Technology
Requires dedicated phone wiring.
Uses IP phones over existing network.
Maintenance
On-site technical expertise needed for configuration.
Web-based admin console for instant updates.
Reliability
Time-consuming office moves and rewiring.
Quick reconfiguration; add extensions via portal.
Integration
Additional hardware for external app integration.
Native CRM integrations (free for Bizfly CRM).
Cost
High CAPEX for hardware, installation, and upkeep.
OPEX only; subscription-based with built-in automation.

Why Bizfly Cloud Call Center is Superior

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AI & CRM Integration for 30% lower operating costs

Icon checkedAI-Driven Automation

Voice recognition, auto-response, data capture.

Icon checkedCRM Built-In

Free Bizfly CRM access and customer history tracking.

Icon checkedEnhanced Management

Call recordings, live monitoring, role-based access.

Icon checkedProductivity Boost

Auto-Dial, Auto-Call, Click-2-Call features.

Icon checkedAdvanced Capabilities

Custom scripts, AI-driven customer insights.

Icon checkedAnywhere Access

Web, mobile app, or phone — support anywhere, anytime

Icon checkedIntuitive Dashboard

Visual KPIs to optimize call strategies.

Icon checkedLower TCO

No physical hardware.
Includes 25 GB of call-recording storage.

Features of Bizfly Cloud Call Center

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Scripted call routing & Distribution

Route incoming calls to extension groups based on predefined scripts, automatically play greetings, and guide customers to the appropriate department or menu option.

feature

Call history & Analytics

Display detailed call logs, enable playback of recordings, and provide performance metrics for each extension to help optimize operations.

feature

Real-time extension monitoring

Monitor connection status and live call states of all extensions in real time for proactive management and swift issue resolution.

feature

Carrier-based outbound call routing

Route outbound calls via the optimal carrier. Automatically select the same network as the destination number when possible to minimize call costs.

feature

Free internal calls

Allow free calls between extensions within a single office or across multiple offices of the organization, enhancing collaboration without extra charges.

feature

Unlimited extensions

Scale the number of extensions freely to accommodate any level of workforce growth, ensuring your call center can expand seamlessly.

feature

Call blocking

Enable blocking of unwanted or spam calls by maintaining a blacklist of phone numbers.

feature

Outbound call budget management

Allow administrators to manage and set spending limits on outgoing calls per extension or across the entire call center.

feature

Multi-number integration

Support connections to various number types, including fixed-line numbers, toll-free (1900/1800) numbers, and mobile numbers.

feature

CRM/ERP Integration

Provide APIs and Webhooks for seamless integration with enterprise management platforms such as CRM or ERP systems.

feature

Click-to-Call

Let customers initiate calls directly from your website, reducing call costs to your call center.

feature

Call recording

Automatically record inbound and outbound calls to support quality management and improve agent performance.

feature

Automated IVR Call Bot

Create custom call-flow scripts to route callers through predefined branches and play pre-recorded prompts or menus.

feature

Context-Aware AI Call Bot

Deploy an AI-driven bot that captures caller audio, analyzes intent, and responds in real time—saving agent resources and elevating the user experience.

feature

Auto Call

Automate simultaneous outbound calls to customers, leveraging AI-generated audio for notifications and announcements.

feature

Inbound call flow configuration

Manage, create, and edit inbound call scripts to proactively direct calls to different agent groups according to business workflows—e.g., configuring call branches and scheduling operating hours.

feature

Outbound number group management

Assign and manage hotline numbers for outbound calls to each extension, enabling the company to control telecom costs by staff group, and switch or replace outbound numbers for individual agents as needed.

feature

Speech to text

Automatically transcribe call audio into text, detect sentiment signals (positive, negative, neutral), and generate concise summaries of the key points from each conversation.

feature

Live call monitoring

Monitor and supervise agent performance in real time during calls, with support for whisper, listen-in, and barge-in capabilities to address customer issues promptly.

feature

Automated Dial Campaigns (Auto Dial)

Create automated dialing campaigns that sequentially call a list of customer numbers and connect successful calls to agents, reducing manual dialing efforts and boosting agent productivity.

feature

Voice OTP

Automated calling solution for OTP delivery: dial the user’s phone number, read the OTP aloud for authentication, and ensure secure, reliable verification between your business and customers.

Featured customers

Pathner
khách hàng

Bao Tin Manh Hai

A renowned Vietnamese gold brand.

Bizfly Cloud Call Center Use Cases:

feature

Scripted Automated Responses: Automatically follow predefined call scripts to reduce workload for call agents.

feature

AI-Driven Contextual Replies: Use AI to detect intent and respond in real time, e.g., providing live gold price information directly to callers.

feature

Cost Savings & Enhanced Experience: Lower staffing costs for the call center while improving customer satisfaction.

feature

Full Technical Support: Bizfly Cloud provides end-to-end consulting and technical assistance during call center deployment.

Pathner
khách hàng

Nevada

An international beauty clinic chain with 17 branches across Vietnam.

Bizfly Cloud Call Center Use Cases:

feature

Integrated Webphone & Softphone: Deploy Bizfly Cloud Call Center integrated with webphone within the CRM and softphone on desktops.

feature

Carrier Hotline Connectivity: Seamlessly connect to all existing hotline numbers (Vina, Mobi, Viettel) used by the business.

feature

CRM-Based Outbound Number Selection: Enable outbound calls directly from CRM with flexible number assignment.

feature

Call Data Migration & Synchronization: Migrate and sync call records from legacy providers into Bizfly Cloud Call Center, ensuring uninterrupted operations throughout the transition.

Pathner
khách hàng

One Mount Group

A leading technology ecosystem in Vietnam.

Bizfly Cloud Call Center Use Cases:

feature

VoIP & Zalo Call Integration: Combine VoIP calling with Zalo Call for streamlined management when working with retail partners via Zalo.

feature

Agent Mobile App: Provide the Bizfly Cloud Call Center app for agents to manage communications with retail partners conveniently and efficiently.

Pathner
khách hàng

Hanoi Medical University Hospital

A leading general hospital in Northern Vietnam, widely trusted by the community.

Bizfly Cloud Call Center Use Cases:

feature

Admissions Inquiry Hotline: Deploy a dedicated call center to handle prospective student questions about admissions for Hanoi Medical University Hospital.

feature

IVR Scripted Responses: Implement call scripts using pre-recorded audio files to answer callers directly and guide them through menu options via IVR.

Pathner
khách hàng

Nguyen Tat Thanh University

A university with over 30,000 students and more than 25 years of establishment and growth.

Bizfly Cloud Call Center Use Cases:

feature

Admissions Support Center: Launch a call center specifically to support the university’s enrollment activities.

feature

High-Volume Outbound Campaigns: Execute large-scale outbound calling campaigns to meet surges in inquiries during peak admission periods.

feature

Multi-Channel Integration: Integrate mobile app and webphone features into the university’s admissions website, enabling seamless, cross-platform communication for prospective students.

Pathner
khách hàng

Bao Tin Manh Hai

A renowned Vietnamese gold brand.

Bizfly Cloud Call Center Use Cases:

feature

Scripted Automated Responses: Automatically follow predefined call scripts to reduce workload for call agents.

feature

AI-Driven Contextual Replies: Use AI to detect intent and respond in real time, e.g., providing live gold price information directly to callers.

feature

Cost Savings & Enhanced Experience: Lower staffing costs for the call center while improving customer satisfaction.

feature

Full Technical Support: Bizfly Cloud provides end-to-end consulting and technical assistance during call center deployment.

Pathner
khách hàng

Nevada

An international beauty clinic chain with 17 branches across Vietnam.

Bizfly Cloud Call Center Use Cases:

feature

Integrated Webphone & Softphone: Deploy Bizfly Cloud Call Center integrated with webphone within the CRM and softphone on desktops.

feature

Carrier Hotline Connectivity: Seamlessly connect to all existing hotline numbers (Vina, Mobi, Viettel) used by the business.

feature

CRM-Based Outbound Number Selection: Enable outbound calls directly from CRM with flexible number assignment.

feature

Call Data Migration & Synchronization: Migrate and sync call records from legacy providers into Bizfly Cloud Call Center, ensuring uninterrupted operations throughout the transition.

Pathner
khách hàng

One Mount Group

A leading technology ecosystem in Vietnam.

Bizfly Cloud Call Center Use Cases:

feature

VoIP & Zalo Call Integration: Combine VoIP calling with Zalo Call for streamlined management when working with retail partners via Zalo.

feature

Agent Mobile App: Provide the Bizfly Cloud Call Center app for agents to manage communications with retail partners conveniently and efficiently.

Pathner
khách hàng

Hanoi Medical University Hospital

A leading general hospital in Northern Vietnam, widely trusted by the community.

Bizfly Cloud Call Center Use Cases:

feature

Admissions Inquiry Hotline: Deploy a dedicated call center to handle prospective student questions about admissions for Hanoi Medical University Hospital.

feature

IVR Scripted Responses: Implement call scripts using pre-recorded audio files to answer callers directly and guide them through menu options via IVR.

Pathner
khách hàng

Nguyen Tat Thanh University

A university with over 30,000 students and more than 25 years of establishment and growth.

Bizfly Cloud Call Center Use Cases:

feature

Admissions Support Center: Launch a call center specifically to support the university’s enrollment activities.

feature

High-Volume Outbound Campaigns: Execute large-scale outbound calling campaigns to meet surges in inquiries during peak admission periods.

feature

Multi-Channel Integration: Integrate mobile app and webphone features into the university’s admissions website, enabling seamless, cross-platform communication for prospective students.

Frequently Asked Questions

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For Bizfly Cloud virtual switchboard registration, you only pay for the service package you choose based on your company’s usage scale. If you have additional requirements (e.g., extra integrations), those will incur separate fees for the additional services. For specialized systems requiring custom installation or integration, setup and integration charges will apply accordingly.
To register a virtual switchboard with a mobile number, the phone number must be registered and verified as a brandname number according to regulations.
First-time deployments of Bizfly Cloud Call Center with basic usage needs are completely free of deployment fees. Charges only arise if you require integration with existing systems or other custom work.
No. Aside from the monthly subscription fees for the switchboard package, there are no other mandatory charges unless you opt for extra services or integrations.
This feature is currently under development within Bizfly CRM. When Bizfly Cloud Call Center is integrated with Bizfly CRM, customers requiring this Auto Call capability will receive direct support from our team.
Yes. Bizfly Cloud Call Center supports porting and retaining your existing switchboard numbers. You simply coordinate with your telecom provider to transfer the number routing to Bizfly Cloud Call Center.
Currently, the Bizfly Cloud Call Center dashboard does not include an embedded mini-CRM. However, we support integration between the virtual switchboard and your own CRM system.
Bizfly Cloud Call Center provides APIs and Webhooks to facilitate CRM integration. For third-party or international CRM solutions, we assess your system and propose an appropriate integration plan to ensure a smooth connection.
For specific advice on reducing telecom expenses, please contact our support team via chat, email, or phone. We will analyze your use case and recommend the most cost-effective solution.
The click-to-call feature will be processed in the CRM

Does your company have specialized needs?

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If your business has specialized requirements that need consultation from Bizfly Cloud experts for storage solutions, don't hesitate to contact the Sales Department for free consultation.

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